Operating a Hair Salon Successfully
Operating a hair salon is all about customer service. It is important your clients are taken care of very well of as they spend a short time in your salon. Basically they must feel at home away from home because the hair is a pride of a woman and they don’t joke about it.
So first thing is that the atmosphere must be welcoming; they must feel important whenever they enter your salon. Things that can be done to evoke such an environment is that someone could be at the door, greeting each client accordingly and make up small conversation being very polite. If this is even done by the owner it is an added plus. It will make the person feel at home. Another is that when the person is settled; offer them something to while away their time. It must be something that is generally liked, for instance tea.
Aside from that, make sure that you listen to the problems of the client and not run your mouth. You are there to service them and they pay you for it, so do that accordingly. And act on their problems, if they complain about an itch two weeks ago and you recommend a solution, enquire about it the next time they come around. It will make them you that you are concerned about their hair.
Also ensure that the hair, the main reason why they came to you, is done right. This includes the shampooing and styling. Most importantly, no customer likes to get themselves soaked wet after a shampoo; it discourages customers from taking a second visit to your hair salon. Ensure that the hair wash is so soothing that they literally fall asleep. It encourages a customer-owner relationship.
Another factor that is usually over looked is the outlook of the hair salon. It has to be spacious to accommodate the numbers that come in. It has to be comfortable. The chairs should massage their bodies and the materials used for the hair must be impeccably clean and hygienic.